Generalist

Keerthana Krishna PDT

Ask me about...

Customer & Application Support

How do I reduce ticket resolution time significantly? →What makes a customer support operation truly scalable? →How should I structure an application support team? →When should support escalate versus resolve issues independently? →

ITSM & Root Cause Analysis

How do I prevent recurring incidents in IT systems? →What's the best RCA framework for complex outages? →How do I build an effective ITSM workflow fast? →How do I turn RCA findings into lasting process improvements? →

Power BI & Support Analytics

Which support metrics should I actually track in Power BI? →How do I build a dashboard stakeholders will regularly use? →Can Power BI dashboards help predict support volume spikes? →