Director of Customer Agentic Enablement

Michael WatsonDT

Michael Watson serves as Director of Customer Agentic Enablement.

Human ResourcesTalent AcquisitionArtificial IntelligenceAIAgenticAgentic AICustomer ExperienceAI AutomationDigital Transformation

About

Michael Watson serves as Director of Customer Agentic Enablement. His work centers on customer agentic enablement as both his role and area of focus.

Ask me about...

Agentic AI & Automation

What exactly is agentic AI and why does it matter? →How do AI agents differ from standard automation tools? →Where should companies start with agentic AI adoption? →Can agentic AI replace human decision-making in workflows? →

Customer Experience & Digital Transformation

How does agentic AI improve customer experience at scale? →What's the biggest mistake companies make in digital transformation? →How do you measure ROI on AI-driven customer enablement? →

HR & Talent in the Age of AI

How is AI changing talent acquisition right now? →Should HR teams fear AI or embrace it fully? →How do you upskill teams to work alongside AI agents? →